Refund a Captured Order

You must create a credit memo to refund a captured order.

To refund an order, navigate to the administration section of your Adobe Commerce website:

Sales > Orders >

open an invoiced order

>

click

Invoices

from the left panel

>

and click

View

.

Click

View

on an invoice to open it. You can create a credit memo within the invoice record.

When creating a credit memo, you can refund all or part of an invoice. To issue a partial refund, alter the numbers in the

Qty to Refund

column. Click the

Update Qty’s

button.

To complete the credit memo, click

Refund

.